US-Lead

Apple•Aventura, FL

1d•Onsite

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. Apple describes inclusion as a shared responsibility and aims to foster a culture where everyone belongs and can do their best work. As a Lead, you embody a whole-store mindset and support the Store Leadership team by facilitating meaningful experiences for customers and team members. You inform and energize teams, contribute to operational excellence, and ensure team members have the support, tools, and resources they need to deliver exceptional customer interactions. You work alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team, and spend most of your time with team members and customers identifying ownership opportunities and providing support across the store. You act as a role model and mentor, encourage customer engagement, and use your knowledge of Apple products and services to drive engagement, sales, and customer loyalty. You help organize people and sales-floor workflows, communicate sales strategy and store priorities, address time-sensitive team member feedback and concerns, and support store operations. You also contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in your daily work.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organization skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and through enabling others by leading and collaborating.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales while building customer loyalty.
Organize people and sales-floor workflow, including managing relevant communication with team members and leadership to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communication.
Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other store areas.
Contribute to an inclusive environment by respecting differences and being curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.