US-Lead

Apple•Miami Beach, FL

5d•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and works to foster a culture where everyone belongs and can do their best work. The Lead embodies a whole-store mindset and supports the Store Leadership team by facilitating meaningful experiences for customers and team members. The role informs and energizes teams, contributes to operational excellence, and ensures team members have the support, tools, and resources they need to deliver exceptional customer interactions. Working alongside the leadership team, the Lead helps maintain operational readiness, with a focus on enabling the sales team, and spends most of their time with team members and customers.

Requirements

Be available for a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others, personally or professionally.
Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Resolve conflict and settle differences productively.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organizational skills.
Work autonomously and take initiative without close supervision.
Drive results individually and by enabling others through leadership and collaboration.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor communication style to different audiences.

Responsibilities

Lead by example, mentor team members, and encourage customer engagement.
Use expertise in Apple products and services to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including managing relevant communications to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple's values of inclusion and diversity in daily activities.