Lead Valet Attendant - Southern New Hampshire Medical Center

Towne Park • Nashua, NH

19d • Onsite

About The Position

The Lead Valet Attendant helps deliver a positive guest service experience and ensures site service standards are met or exceeded. Under the direction of the Account Manager, the role coordinates and administers shift activities, leads coworkers by example, and provides troubleshooting or guidance when the manager is not on-site. The position is not a management role, but may require handling critical issues and making judgment calls when timely action is necessary. Non-urgent issues are reported to the manager with relevant facts and a request for direction.

The role greets and assists guests, parks and retrieves vehicles, provides directions and other guest services, and maintains accurate vehicle, key, ticket, and revenue records. It also supports coworker scheduling and shift communications, follows wheelchair safety procedures, and protects guest confidentiality and financial information. Work is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m. The majority of work is outdoors, potentially for the full shift, in extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver’s license and clean driving record.
• Able to drive a manual transmission.
• Able to speak, read, and write Standard English; comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Able to apply reasoning and understanding to carry out written, oral, or diagrammed instructions.
• Able to perform basic arithmetic with three-digit numbers, use American currency, understand 24-hour and military time, and clearly understand rates applicable to elapsed time.
• Able to meet the role’s physical demands, including extended periods of sitting or standing and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and follow site-specific service standards and greetings.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles slowly and cautiously.
• Handle guest complaints and difficult situations with accuracy and composure; use proper phone etiquette and remain in appropriate areas when not assisting guests or performing other tasks.
• Provide bell services, including presenting guest rooms and delivering or picking up items; assist guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
• Promote teamwork and lead the work group in delivering high levels of guest service; assign routine roles and, as directed by the Account Manager, non-routine roles or staff reductions when business conditions require.
• Issue vehicle claim checks only after receiving keys, collect claim checks before returning keys, and complete vehicle ticket information, damage surveys, and claim-check receipts.
• Secure vehicle keys on a belt clip or in a locked key box.
• Do not provide lift services to hotel or hospital guests; offer a hand for assistance only. Check wheelchairs for safe operation before each use and clean them after each use.
• Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of customer financial and identifying information.
• Assist the Account Manager with building work schedules and contact associates about schedule changes or openings when requested.
• Identify and collect revenue for vehicles; complete cash drop slips, cash drop envelopes, shift reports, and other shift paperwork accurately; reconcile revenue and tickets at the end of each shift.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED