Hospital Valet Attendant : Hillcrest Medical Center

Towne Park•Tulsa, OK

About The Position

The Hospital Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage services when applicable. The associate also provides information and assistance to guests, explains parking procedures, and accurately handles vehicle tickets, keys, and payments. The position is based at Hillcrest Medical Center and pays $11.50 per hour plus cash tips. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m., with full-time availability sought. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American currency and rates based on elapsed time.
Ability to understand 24-hour and military time systems.
Ability to parallel park.
Ability to meet the position’s physical demands, including extended sitting or standing, movement and handling of objects, and lifting or exerting force up to the stated limits.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and maintain complete vehicle and ticket records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Complete vehicle location information on key tags after parking vehicles and calculate and collect revenue when needed.