Lead Treatment Coordinator

Jefferson Dental Clinic•Irving, TX

6d•Onsite

About The Position

At Jefferson Dental and Orthodontics, we are committed to making quality oral healthcare accessible to everyone. As a Lead Treatment Coordinator, you will play a crucial role in our mission by educating patients about the importance of oral health and making their treatment affordable through financing options. If you are passionate about patient care, possess excellent communication skills, and are dedicated to delivering a 5-star patient experience, we invite you to join our team! Position Overview: Reporting to the General Manager, Lead Treatment Coordinators serve as secondary leaders within the practice while also being empathic educators and patient advocates. You will engage in open, educational communication, providing an overview of the patient's visit, and address their questions or concerns. In addition, you will assist our patient concierge in greeting patients, processing paperwork and insurance verification, and scheduling appointments, including new patients, recall visits, and emergencies. Treatment Coordinators are also cross-trained in basic back-office functions to support our commitment to providing a 5-star patient experience.

Requirements

Minimum age of 18 required.
Minimum 5 year of Dental office experience required.
Minimum 2 year of Dental office management experience required.
Minimum 5 year of patient care or customer service experience required.
Intermediate to advanced computer skills, including data entry.
Reliable transportation and availability to work clinic hours, including Saturdays.

Nice To Haves

Bilingual (English/Spanish) highly preferred.
Active RDA certification highly preferred

Responsibilities

Execute a 5-star patient experience by providing empathic education and presenting financing options in an easy-to-understand manner.
Deliver individualized customer care by addressing patient needs, questions, or concerns respectfully, timely, and with comforting responses about treatment plans and financing options.
Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
Initiate patient paperwork for treatment, including employment and insurance documentation.
Assist patients with payment-related questions and process in-office payments.
Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
Maintain the cleanliness and orderliness of the lobby and front office.
Provide assistance in other clinic areas as requested and assigned by leadership.
Participate in community outreach activities, promoting our services to the public.
Provide day-to-day leadership to multi-specialty dental practice; Partner with General Manager to execute on business objectives and provide insights on local execution
Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities
Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization
Assist front office team as needed in presenting post-exam consultations and financing options
Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.
Create and manage weekly team member schedules and labor costs