Treatment Coordinator

Smile Brands•The Colony, TX

About The Position

As a Treatment Care Coordinator, you will help create positive patient experiences using the G3 approach: Greeting, Guiding, and Gratitude. You will welcome and support patients in person and by phone, help schedule appointments, and assist with financial arrangements for treatment. The schedule is Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. to 5:00 p.m. Compensation is $21.00–$24.00 per hour. The role is associated with an affiliated dental office. Smile Brands supports more than 650 affiliated dental practices across 28 states, with a mission of delivering Smiles For Everyone. Benefits depend on employment status and hours worked. Smile Brands and its affiliates are equal opportunity employers committed to an inclusive workplace.

Requirements

At least 2 years of experience in dental treatment coordination.
Strong knowledge of orthodontic procedures, treatment planning, and patient consultation processes.
Ability to present treatment plans and improve case acceptance.
Experience discussing treatment fees, payment options, financing, and insurance benefits.
Excellent interpersonal, communication, negotiation, and customer service skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Create a welcoming atmosphere and greet each patient warmly.
Assist patients with check-in and check-out procedures, including insurance verification.
Schedule appointments and provide information about services and payment options.
Guide patients through their visits with professionalism and ease.
Express appreciation to patients for choosing the practice and treat everyone with respect and professionalism.
Assist patients with financial arrangements for treatment.