Treatment Coordinator

Bright Direction Dental • Elmhurst, NY

5d • Onsite

About The Position

Elmhurst Dental Care is seeking an experienced and compassionate full-time Treatment Coordinator for its multi-specialty dental practice in Elmhurst, Illinois. The role oversees and coordinates front desk activities, supports other areas as directed, and helps provide excellent customer service, manage patient interactions, and maintain an efficient front desk workflow. Experience with periodontal care and with endodontics, orthodontics, oral surgery, periodontics, and general dentistry is preferred. Curve software experience is a plus.

The schedule is Monday, Tuesday, Thursday, and Friday from 6:30 AM to 2:30 PM, plus every other Saturday from 7:00 AM to 1:00 PM. Compensation is $24–$27 per hour, based on experience. The position requires lifting up to 15–30 pounds at a time.

Requirements

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with dental office software and general office applications.
• High school diploma or equivalent.
• Ability to lift up to 15–30 pounds at a time.

Nice To Haves

• Periodontal experience.
• Experience with endodontics, orthodontics, oral surgery, periodontics, and general dentistry.
• Curve software experience.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Schedule appointments and maintain the appointment calendar based on dentist availability.
• Answer phone calls, address inquiries, or direct callers to the appropriate department.
• Verify patient information and insurance details.
• Send appointment reminders and handle cancellations and rescheduling.
• Ensure re-care appointments are booked and follow up with patients about unscheduled treatment plans.
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversee and participate in collection of aged receivables.
• Coordinate with dental assistants and other staff to support seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or services.
• Collaborate with dental professionals to handle patient complaints effectively.
• Assist in other areas when directed.

Benefits

• Medical insurance coverage for eligible full-time employees working 30 or more hours per week.
• Dental insurance coverage for eligible full-time employees working 30 or more hours per week.
• Vision insurance coverage for eligible full-time employees working 30 or more hours per week.
• Life insurance coverage for eligible full-time employees working 30 or more hours per week.
• Access to a variety of voluntary benefits for eligible full-time employees working 30 or more hours per week.
• Paid time off and holiday pay for eligible full-time employees.
• Paid time off for eligible part-time employees working 16 or more hours per week.
• 401(k) retirement savings plan available to all employees, with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED