Lead Teller

PNC Bank•Jacksonville, MD

1d•Onsite

About The Position

As a Lead Teller in PNC's Retail Banking organization, based in Phoenix, Maryland, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. You process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You also encourage the use of technology, tools, and resources to manage transactions and help resolve customer issues. You assist the Branch Manager with performance management and new-hire selection. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies and procedures and applying sound judgment within established limits. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities to identify needs and position PNC products appropriately.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.