Teller Lead

PNC•Vail, CO

11d•$41,250 - $68,750•Onsite

About The Position

At PNC, the Lead Teller is part of the Branch Banking organization and is based in Vail, Colorado. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience focused on improving customers’ financial wellbeing, building loyalty, and increasing share of wallet. It processes a variety of customer interactions, educates customers about alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Lead Teller guides tellers in customer conversations and lobby engagement, and in positioning PNC products to meet customer needs. The role also supports customers in using technology, tools, and resources to manage financial transactions. It models clear communication, transaction handling, and problem resolution, assists the Branch Manager with performance management and new-hire selection, and ensures daily teller and branch operations are completed efficiently and accurately while adhering to policies and procedures and exercising sound judgment within established limits. PNC describes this as an in-office position. Spanish speaking ability is preferred. The position is incentive eligible, with compensation based in part on company, business, and/or individual performance.

Requirements

Typically requires at least 1 year of related experience; roles at this level require related experience or product knowledge.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and effective risk management.
No required certifications.
No required licenses.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in meaningful customer conversations and lobby engagement, including positioning PNC products to meet customer needs.
Educate customers on technology, tools, and resources for managing financial transactions.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.