Teller Lead

PNC•Chicago, IL

6d•$45,000 - $75,000•Onsite

About The Position

As a Lead Teller within PNC's Retail Banking organization, the employee is based in Chicago, Illinois and coaches, mentors, and leads tellers by example. The role focuses on delivering a distinctive customer experience that supports customers’ financial wellbeing and loyalty while increasing share of wallet. It processes customer interactions, explains available alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also supports the Branch Manager with performance management and new-hire selection, and helps ensure branch and teller operations are completed accurately, efficiently, and in accordance with policies and procedures. This is an in-office position. PNC states that it does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and use customer needs and satisfaction as primary considerations in business decisions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful conversations with customers to identify opportunities.
Lead lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions through technology, tools, and other resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures, applying sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental insurance
Vision insurance
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service