Lead Teller

PNC•Clyde Park, MT

5d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support customer financial wellbeing. This Lead Teller role is part of the Retail Banking organization and is based at the Clyde Park Branch in Wyoming, Michigan. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Lead Teller coaches, mentors, and leads tellers by example while handling customer interactions, educating customers about financial transaction options, identifying banking opportunities, and making appropriate referrals. The role supports efficient and accurate teller and branch operations, follows policies and procedures, and assists the Branch Manager with performance management and new-hire selection. Successful employees are customer-focused and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework. The role typically requires at least one year of related experience; a university or college degree, high school diploma, or GED is not typically required. A comparable combination of education, job-specific certifications, and experience may be considered. No certifications, licenses, or language assessments are required.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications, licenses, or language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations to identify opportunities and make appropriate referrals.
Lead lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers and branch staff adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.