Lead Teller

PNC•McKinney, VA

12d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support customer financial wellbeing. The Lead Teller role is within PNC's Retail Branch Banking organization and is based at the Virginia-75 branch in McKinney, Texas. This is an in-office position. Spanish fluency is preferred. The Lead Teller coaches, mentors, and leads tellers by example. The role processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also supports the Branch Manager with performance management and new-hire selection, while helping ensure accurate and efficient branch and teller operations that follow policies and procedures.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge needed to accomplish primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Lead tellers in having meaningful customer conversations and identifying referral opportunities.
Coach tellers in lobby engagement and positioning PNC products to meet customer needs.
Educate customers on managing financial transactions using available technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.