Lead Teller

PNC Bank•Indianapolis, IN

20d•Onsite

About The Position

As a Lead Teller in PNC’s retail banking organization, you will be based at the Nora branch in Indianapolis, Indiana. This is an in-office role. You will help deliver a strong customer experience that supports customers’ financial well-being and builds loyalty, while coaching, mentoring, and leading tellers by example. You will process customer interactions, educate customers about financial transaction options and available technology, identify banking opportunities, and make appropriate referrals. You will also support branch operations and assist the Branch Manager with performance management and new-hire selection. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate the knowledge, skills, and abilities appropriate for the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty.
Customer experience (CX).
Customer service.
Identifying opportunities.
Leveraging technology.
Proactive sales.
Accuracy and attention to detail.
Addressing customer needs.
Coaching others.
Digital awareness.
Effective communications.
Fraud detection and prevention.
Managing multiple priorities.
Matrix management.
Problem solving.
Understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in having meaningful customer conversations and identifying opportunities.
Lead tellers in lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.