Lead Teller

KeyBank • South Jordan, UT

1d • $19 - $25 • Onsite

About The Position

As a Lead Teller at KeyBank, you serve as a problem solver, trusted advisor, and partner to clients and businesses in the community. You identify and resolve client servicing issues, troubleshoot complex problems, and provide distinctive service in the branch. You listen for clients’ financial needs and connect them with a Banker for a deeper financial wellness conversation, while helping clients work toward their financial goals using available tools.

You also support the teller team by coaching Tellers, managing day-to-day teller-line scheduling and staffing, and helping maintain branch operational standards and compliance with regulatory, security, and internal audit controls. The role is based in an in-person branch setting and includes working Saturdays as directed by management. Schedules are set in advance according to anticipated branch traffic and transaction volume; regular, predictable attendance is essential.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of experience in superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of a PC with Windows-based applications and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to manage teller-line activities, process transactions accurately, maintain compliance with banking regulations, and provide exceptional client service.
• Ability to process cash transactions securely, including deposits and withdrawals, and balance cash drawers at the end of each shift.
• Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Provide an attentive client experience and engage with clients and teammates in a way that recognizes the personal, professional, and financial impact of each interaction.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, while coaching other Tellers in those functions.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue their financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
• Manage day-to-day teller-line duties, including scheduling Tellers, observing and coaching them, and overseeing branch operational standards.
• Guide branch staff on operational and regulatory procedures.
• Review product guides, fees, and policies to remain current on offerings.
• Support the Branch Manager with onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical conduct and acting in clients’ best interests.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED