Lead Teller

PNC Bank•Fayetteville, NC

3d•Onsite

About The Position

As a Teller Lead within PNC's retail banking organization, this in-office role is based at the Main Branch in Fayetteville, NC. The Teller Lead coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, improve customers’ financial wellbeing, build loyalty, and increase share of wallet. The role processes customer interactions, educates customers about available financial transaction options and technology, identifies banking opportunities, and makes appropriate referrals. The Teller Lead supports the Branch Manager with performance management and new-hire selection, promotes clear communication and effective transaction handling, and helps resolve customer issues. The role also ensures teller and branch daily operations and maintenance transactions are completed accurately and efficiently, while following policies, procedures, sound judgment, and PNC’s risk-management framework. PNC states it does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is needed to accomplish the primary duties.
A university or college degree, high school diploma, or GED is not typically required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to use customer needs and satisfaction to create customized solutions.
Ability to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in using meaningful customer conversations to identify opportunities and make referrals.
Lead tellers in lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions using available technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Coach tellers in following policies and procedures and demonstrating sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service