Lead Teller

PNC•Firestone, CO

9d•$37,500 - $62,500•Onsite

About The Position

At PNC, employees work together to deliver customer experiences and support customer financial wellbeing. The Lead Teller is part of PNC's Branch Banking organization and is based in Firestone, Colorado. This is an in-office role. Spanish bilingual ability is preferred. The Lead Teller coaches, mentors, and leads tellers by example in delivering customer service, identifying banking opportunities, handling transactions, resolving problems, and following applicable policies and procedures. The role helps customers understand financial transaction options and available technology, tools, and resources, and refers customers to branch staff when appropriate. The Lead Teller also assists the Branch Manager with performance management and new-hire selection processes, and helps ensure teller and branch daily operations are completed accurately and efficiently. PNC describes customer focus and risk management as important expectations for its employees. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. The posted base salary range is $37,500 to $62,500.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge to accomplish primary duties is required; a university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
No required certifications or licenses.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities to connect customers with relevant PNC products.
Educate customers about ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.