Lead Teller

PNC•Houston, TX

10d•Onsite

About The Position

As a Lead Teller in PNC's retail organization, based at the Buffalo Speedway branch in Houston, Texas, you coach, mentor, and lead tellers by example while helping deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. You process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You guide tellers in customer conversations and lobby engagement, helping connect customers with PNC products and showing them how to use technology, tools, and resources to manage financial transactions. You also model clear communication, accurate transaction handling, and problem resolution. In partnership with the Branch Manager, you assist with performance management and new-hire selection. You ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, and that employees follow policies and procedures and exercise sound judgment within established limits. PNC describes the role as in-office and emphasizes customer focus and effective management of business risks. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience; comparable product knowledge may also support performance of the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is typically not required at this level; comparable education, job-specific certification, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
Must meet applicable requirements of Section 19 of the Federal Deposit Insurance Act; registered roles may also be subject to SAFE Act and/or FINRA requirements.
Must be eligible to work without employment visa sponsorship; PNC does not participate in STEM OPT for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing and customer loyalty.
Process customer interactions, educate customers on available options for financial transactions, identify banking opportunities, and make appropriate referrals.
Coach tellers to identify customer needs through meaningful conversations and refer customers to appropriate branch staff.
Lead by example in lobby engagement, connecting with customers and positioning PNC products to meet their needs.
Educate customers on managing financial transactions through technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.