Lead Teller

PNC Bank•Cincinnati, OH

1d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, based at the Delhi Branch in Cincinnati, Ohio, you will coach, mentor, and lead tellers by example to deliver a distinctive customer experience, support customers’ financial well-being, and build loyalty. The role processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. You will also help customers use technology, tools, and resources to manage financial transactions and guide tellers in customer engagement, communication, transaction handling, and problem resolution. The Lead Teller assists the Branch Manager with performance management and new-hire selection. The position also helps ensure that teller and branch daily operations and maintenance transactions are completed efficiently and accurately, and that tellers follow policies and procedures and exercise sound judgment within established limits. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Related experience or product knowledge is required; a university/college degree, high school diploma, or GED is typically not required at this level.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Required certifications: none.
Required licenses: none.
Employment visa sponsorship and STEM OPT participation are not provided.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports customers’ financial well-being and builds loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in identifying opportunities through meaningful customer conversations and in conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Coach tellers in following policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service