Lead Teller

PNC Bank•Carrollton, OH

20d•Onsite

About The Position

As a Lead Teller in PNC's retail branch organization, based in Carrollton, Ohio, you will coach, mentor, and lead tellers by example to deliver a strong customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. You will handle a variety of customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The role also involves engaging customers in the lobby and helping them use technology, tools, and resources to manage their transactions. You will guide tellers in communication, transaction handling, problem resolution, and compliance with policies and procedures. You will help ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently, and assist the Branch Manager with performance management and new-hire selection. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in having meaningful customer conversations and identifying opportunities.
Lead lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on using technology, tools, and resources to manage financial transactions.
Coach tellers on clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Guide tellers in adhering to policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance