Lead Technical Project Manager, GTM Systems

Klaviyo • Boston, MA

3d • $132,000 - $198,000

About The Position

Klaviyo’s GTM Systems team builds and operates the systems supporting marketing, sales, partnerships, customer success, and services. The team connects Salesforce, CPQ, billing and finance systems, customer success and support platforms, and professional services tools. It is rebuilding parts of its technology stack around AI and agentic workflows as a core operating model.

The Lead Technical Project Manager owns delivery of high-impact, complex GTM systems programs from intake through launch and hypercare. Programs may include CPQ replacement, quote-to-cash changes, customer success and support platform upgrades, and AI-enabled workflows spanning Sales, Customer Success, Services, Finance, and Internal Audit. The role translates ambiguous business goals into delivery plans, coordinates work across teams sharing core systems, and provides leadership with clear information on commitments, risks, and progress.

The role works closely with business systems analysts, developers, architects, vendors, and finance and audit partners, and regularly presents to senior and executive leadership. The project manager uses AI to improve program delivery and helps teams adopt AI responsibly. The position may require up to 10% travel, coordinated in advance, for onboarding, client or partner work, team meetings, and industry events.

The US base pay range is $132,000–$198,000. Total compensation may also include an annual cash bonus plan, variable compensation for eligible sales and customer success roles, equity, sign-on payments, and health, welfare, and wellbeing benefits, subject to eligibility. Salary depends on factors including skills, experience, education or training, and work location; recruiters can provide location-specific salary details.

Requirements

• At least 8 years of technical program or project management, business systems delivery, or GTM/revenue systems experience at a SaaS company, with a track record of owning large, multi-team programs end to end.
• Deep working knowledge of GTM systems and processes, including lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professional services delivery.
• Knowledge of how objects, data, and approvals flow among Salesforce, CPQ, billing/ERP, contracting, and support tools.
• Experience delivering in a Salesforce-centric environment where multiple teams ship into a shared core system using a common release process.
• Experience partnering with finance, audit, or compliance functions on revenue-impacting systems and controls.
• Strong technical fluency, including ability to read architecture diagrams, discuss integration and data-model trade-offs with developers, and identify delivery risk early.
• Hands-on use of LLM tools and credible understanding of where AI and agents can help GTM workflows and where guardrails are needed.
• Exceptional stakeholder management and executive communication skills, and ability to drive outcomes through influence in fast-moving, ambiguous environments.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience with CPQ implementations or replacements, quote-to-cash redesign, or billing/ERP integrations such as NetSuite.
• Experience with customer success, support, or services platforms such as Gainsight, Zendesk, or Certinia, and contracting tools such as Ironclad.
• Familiarity with SOX ITGC, revenue controls, or SOC reporting for vendor-hosted systems.
• Experience establishing release management or CI/CD for a Salesforce org.
• Exposure to agentic AI frameworks or MCP-based integrations in a business systems setting.
• PMP, Salesforce, or similar certifications, or equivalent demonstrated experience.
• Prior experience at a high-growth software or AI company.

Responsibilities

• Own end-to-end delivery of a multi-quarter GTM systems roadmap, including intake, prioritization, scoping, sequencing, status, and operating cadence from discovery through launch and hypercare.
• Lead cross-functional programs and manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams outside the role’s reporting line.
• Work with engineers and architects on technical decisions, including trade-offs, build-versus-buy decisions, integration patterns, and vendor evaluations; ensure decisions are documented and defensible.
• Partner with Finance, Internal Audit, and Security to build, test, and evidence controls for revenue-impacting systems work, including SOX/ITGC, access, change management, and audit traceability.
• Manage vendors and implementation partners through joint project plans, steering committees, decision logs, and risk reviews, and hold partners accountable for commitments.
• Help scope and deliver AI and agentic workflows into production, and use AI tools to improve planning, status reporting, testing, and documentation.
• Establish intake, planning, release management, and reporting practices that support a growing portfolio, and mentor teammates on program craft.
• Communicate scope, timeline, cost, risk, and decisions needed clearly to GTM Systems, GTM, Finance, and executive leaders, verbally and in writing.
• Present regularly to senior and executive leadership.

Benefits

• The total compensation package may include participation in the company’s annual cash bonus plan.
• Variable compensation (OTE) may apply to sales and customer success roles.
• Equity may be included in the total compensation package.
• Sign-on payments may be included in the total compensation package.
• A comprehensive range of health, welfare, and wellbeing benefits is offered based on eligibility.
• Accommodations are provided as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior