Lead Technical Program Manager

Playlist

1d•$131,475 - $175,300

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Role You'll Play At the center of our go-to-market engine, you’ll lead cross-functional programs spanning the Playlist Brands and teams. You’ll connect strategy to execution across GTM, Onboarding, Support, Sales, and Marketing—turning ambiguous, high-stakes initiatives into shipped outcomes that move the business. This is a role for a seasoned program leader who thrives at the intersection of systems, teams, and strategy, and who can bring order, momentum, and measurable results to work that touches the whole company.

Requirements

10+ years leading technical and cross-functional programs, including significant experience at a fast-scaling tech company
Proven success owning large, complex, company-wide programs from idea through execution and adoption
Deep, hands-on understanding of the Salesforce platform and CRM ecosystems, including how Sales Cloud, Service Cloud, and connected GTM systems support Sales, Marketing, Onboarding, and Support
Strong fluency in RevOps and the systems and data that connect Salesforce to the product and the broader GTM motion
Strong ability to connect high-level strategy to measurable business impact
Comfortable navigating ambiguity with sound judgment and creative thinking
Excellent presentation skills, with the ability to distill complex, technical programs for diverse audiences
Experience presenting regular updates—including insights, recommendations, and program progress—to senior leadership, including the CEO and executive team
Track record collaborating with data scientists, sales, marketing, product, revenue operations, and other business leaders to align strategy and deliver outcomes
Hands-on experience with data analysis and test design; advanced Excel skills required

Nice To Haves

Familiarity with SQL, Looker, or Tableau is a plus
Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus

Responsibilities

Lead cross-functional programs spanning Salesforce and product teams, driving meaningful outcomes across all of GTM including Onboarding, Support, Sales, and Marketing.
Own complex programs end to end—from strategy and scoping through delivery, launch, and adoption—across multiple stakeholder organizations
Translate business goals into clear, actionable roadmaps, frameworks, and execution plans that align Salesforce, product, and GTM teams
Architect and orchestrate change across the Salesforce platform and connected systems, partnering closely with RevOps, engineering, and business owners
Establish program governance, operating cadences, and reporting that keep large initiatives on track and dependencies visible
Collaborate with BI, engineers, RevOps, and business leaders to align strategy and deliver on outcomes
Present program progress, risks, trade-offs, and recommendations to senior leadership, including our CEO and executive team
Manage timelines, resources, and trade-offs across multiple concurrent initiatives with calm clarity
Drive decision-making in ambiguous spaces using structured thinking, smart sequencing, and measurable results
Build and lead working groups around central strategy pillars, keeping momentum high and blockers low