Lead Technical Program Manager - Payments
About The Position
As a Lead Technical Program Manager in the Commercial & Investment Bank Payments team, you will drive the successful delivery of complex technology projects and programs that support business goals across the firm. You will apply technical expertise to develop innovative solutions while managing resources, budgets, and high-performing teams. The role requires analytical reasoning and adaptability to navigate ambiguity and change, ensuring technology initiatives align with business goals. You will use advanced communication and stakeholder-management abilities to build productive relationships and influence decisions. As a subject matter expert, you will contribute to operational plans and risk-management strategies and ensure high-quality, professional service delivery. The role includes developing and executing project plans that integrate technical requirements, resources, and timelines; using enterprise-authorized AI capabilities to support planning, risk synthesis, and program reporting while validating outputs and complying with data-sensitivity requirements; and coordinating complex implementations across applications, platforms, integrations, and deployment schedules. You will collaborate with engineering, product, and business teams, mitigate delivery and production risks, and champion agile, continuous-improvement, reuse-first, AI-assisted governance practices with human review.
Requirements
- 8+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
- Hands-on experience coordinating technology implementations across multiple applications, platforms, engineering teams, and deployment schedules.
- Experience managing technology change in business-critical production environments, with a focus on operational stability, risk mitigation, and business continuity.
- Demonstrated experience using enterprise-authorized AI capabilities for program-management workflows, including reviewing and validating AI-assisted plans, risks, and recommendations while following applicable data-handling requirements.
- Advanced stakeholder-management expertise and the ability to build productive working relationships and influence decisions across technology, product, and business teams.
- Proven experience managing complex, interdependent technology programs involving multiple applications, platforms, software or hardware components, third-party integrations, and delivery schedules.
- Demonstrated analytical and problem-solving skills, with technical fluency to understand complex technology concepts, identify dependencies and risks, and translate detailed information into actionable recommendations.
- Ability to synthesize detailed technical and program information into concise executive-level presentations, status updates, and recommendations.
- Experience partnering closely with engineering and technology delivery teams to drive execution, resolve dependencies, and enable successful program outcomes.
- Experience working in fast-paced agile environments and navigating ambiguity, changing priorities, and complex stakeholder relationships.
Nice To Haves
- Experience leading large-scale technology programs within Payments, Merchant Services, financial services, or other complex technology environments.
Responsibilities
- Develop and execute comprehensive project plans incorporating technical requirements, resource allocation, and timelines to deliver technology solutions on time.
- Use enterprise-authorized AI capabilities to support program planning and risk synthesis, consolidate inputs into integrated plans, RAID, and executive-ready updates, validate outputs, and handle data according to sensitivity requirements.
- Identify and mitigate risks, address potential roadblocks, and implement contingency plans to maintain project and program momentum.
- Collaborate with engineering, product, and business teams to define program scope, objectives, dependencies, and deliverables and align them with business goals.
- Coordinate complex technology programs spanning multiple applications, platforms, integration points, and deployment schedules while mitigating risk to production environments.
- Champion agile delivery, continuous improvement, and reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
