Principal Technical Program Manager - Graphite Payments

JPMorgan Chase & Co. • Palo Alto, CA

8d • $194,750 - $285,000

About The Position

As a Principal Technical Program Manager within the Commercial and Investment Bank Payments Technology team, you will lead end-to-end programs spanning multiple business areas and regions. You will translate strategic goals into executable roadmaps, improve operating rhythms, and provide delivery teams with the structure and support to achieve high-quality outcomes. The role covers the full program lifecycle, from discovery and requirements through implementation, change management, and continuous improvement. You will partner with senior stakeholders, bring clarity and momentum to complex work, and help strengthen a collaborative culture that develops and retains talent. The position is subject to Section 19 of the Federal Deposit Insurance Act; an employment offer is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

Requirements

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations.
• Proven experience leading complex, cross-functional initiatives across multiple stakeholder groups and geographies.
• Demonstrated ability to build and lead high-performing teams, including coaching, talent development, and organizational leadership.
• Strong knowledge of financial controls, budgeting, risk management, and operational discipline.
• Advanced analytical and structured problem-solving skills, including the ability to translate ambiguity into clear requirements and plans.
• Strong communication and facilitation skills, including leading workshops and influencing senior stakeholders through clear, concise storytelling.
• End-to-end delivery experience, including scoping, implementation planning, change management, and agile ways of working.
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams and tight deadlines in a fast-paced environment.
• Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for architecture and delivery workflows, including validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted recommendations before adoption and set review and approval expectations aligned to resiliency, security, and auditability outcomes.
• Bachelor’s degree.

Nice To Haves

• Master’s degree or equivalent advanced training in a relevant field.
• Project or program management certification, such as Project Management Professional or PRINCE2 certification.
• Experience leading large-scale transformation in financial services, operations, or technology organizations.
• Experience establishing program governance models and building key performance indicators to track outcomes and value delivery.
• Experience improving processes through lean, continuous improvement, or similar methodologies.

Responsibilities

• Lead cross-functional programs from definition through delivery, including scope, business case development, planning, execution, and change management.
• Partner with Business, Operations, Finance, and Technology stakeholders to elicit, document, prioritize, and validate requirements.
• Facilitate workshops to define processes, use cases, scenarios, workflows, and operating model improvements.
• Design and improve processes and supporting business applications to increase efficiency, control, and transparency.
• Develop and maintain program governance, including status reporting, scorecards, metrics, risks, issues, dependencies, and decision logs.
• Guide teams in data collection, analysis, and synthesis to produce evidence-based recommendations and improve program reporting.
• Create materials for executive communications, steering forums, and stakeholder updates.
• Build an inclusive, high-performance culture by coaching leaders, developing talent, and fostering collaboration across teams.
• Identify delivery risks and constraints, propose mitigations, and drive timely decisions to keep programs on track.
• Use enterprise-authorized AI capabilities to accelerate program planning, dependency and risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Promote reuse-first, AI-assisted practices for program governance and continuous improvement, ensuring human review and alignment with delivery standards.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal