Principal, Technical Program Manager

Walmart • Bellevue, WA

7d • Onsite

About The Position

The Principal, Technical Program Manager coordinates program reviews focused on feature delivery, platform scalability, risk tracking, and performance improvement across Customer Data Platform systems. The role supports program roadmaps and schedules across feature development workstreams, monitors progress against milestones, and communicates status to teams and cross-functional stakeholders.

The position works with engineering, product management, and other teams to identify development challenges and align delivery with system architecture, data models, integration requirements, and non-functional requirements such as performance, reliability, data integrity, and system stability. It supports solutions and change management for controlled feature rollouts, including validation, monitoring, and release readiness. The role also establishes program processes, workflows, and reporting practices; facilitates working sessions to define scope and technical approaches; translates business requirements into structured program activities; and coordinates dependencies, risks, issues, and delivery timelines.

The Customer Data Platform supports systems for customer identity resolution, data integration, segmentation, and analytics across enterprise applications. This position does not supervise other employees.

Requirements

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering (any), Management of Technology, or a related area and 6 years of post-bachelor’s progressively responsible experience in engineering, engineering program management, technical program management, product management, or a related area; OR a master’s degree or equivalent in one of the listed or related areas and 3 years of post-bachelor’s progressively responsible experience in those fields.
• Experience designing and supporting enterprise software systems integrated with a Service Oriented Architecture (SOA).
• Experience creating sequence diagrams, context diagrams, data flow diagrams, process flows, and architectural diagrams using tools such as MS Visio to document end-to-end workflows and interactions between enterprise applications.
• Experience designing end-to-end technical solutions across third-party enterprise software and custom-built applications.
• Experience working in large-scale enterprise environments supporting high-volume external customers and internal users.
• Experience working with cross-functional stakeholders to support design alignment and delivery sequencing in complex enterprise environments.
• Experience creating technical documentation to communicate enterprise-wide technical solutions to application development teams and business stakeholders.
• Experience defining customer journeys and identifying technical touchpoints across systems to support end-to-end business workflows.
• Experience working in Sales (Retail and Internet), Customer Care, Customer Billing, and Marketing workflow domains.
• Experience working with Java and enterprise technologies including J2EE, Struts, Spring Core, Spring JDBC, MDB, XML, JMS, JDBC, JAXB, and REST and SOAP web services.
• Experience working with relational databases including Oracle and DB2, and writing SQL to support application development and data analysis.
• Experience analyzing and validating SOAP and REST web services using tools such as XML Spy and SOAP UI.
• Experience using enterprise development, documentation, and tracking tools including JIRA, Rally, MS Visio, Remedy, Eclipse, ClearCase, and related enterprise development and debugging tools.
• Experience supporting technical problem-solving and coordination in large-scale enterprise software environments.

Responsibilities

• Coordinate program reviews focused on feature delivery, platform scalability, risk tracking, and performance improvement across Customer Data Platform systems.
• Participate in developing and executing program roadmaps and schedules across multiple feature development workstreams.
• Track progress through defined cadences and report status against milestones and objectives to teams and cross-functional stakeholders.
• Coordinate with engineering, product management, and other cross-functional teams to identify development challenges and support alignment with system architecture, data models, and integration requirements.
• Support implementation of solutions to improve platform performance, scalability, and delivery efficiency.
• Analyze system behavior and performance metrics to identify risks related to availability, latency, data processing, and system reliability.
• Track issues and support mitigation activities to enable stable feature delivery.
• Support change management for controlled platform feature rollouts, including coordination of validation, monitoring, and release readiness.
• Define and apply program processes, workflows, and status reporting practices to support consistent execution across development initiatives.
• Identify opportunities to improve development workflows and system performance.
• Facilitate working sessions with engineers and subject matter experts to define feature scope, technical approaches, and delivery plans.
• Translate business requirements into structured program activities aligned with platform capabilities and technical constraints.
• Develop and maintain program reporting mechanisms to track program status and key delivery indicators.
• Coordinate dependencies across teams and systems, track risks and issues, and support alignment on delivery timelines.
• Communicate program updates, risks, and status to technical and non-technical stakeholders.

Benefits

• Competitive pay and performance-based incentive awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Education assistance, including 100% company-paid college degrees.
• Company discounts.
• Military service pay.
• Adoption expense reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal