Principal Technical Program Manager

UKG • Lowell, MA

17h • $169,400 - $241,400 • Hybrid

About The Position

UKG is seeking a highly motivated Senior Principal Program Manager for its Value Stream Acceleration Services team within the Engineering, Product, Innovation and Cloud organization. The team serves a portfolio of value streams supporting an enterprise SaaS product, with a focus on accelerating customer value through innovation, continuous improvement, and collaboration.

The role orchestrates complex programs that drive strategic organizational outcomes. It leads cross-functional teams to deliver large-scale projects aligned with business objectives and priorities, using technical expertise, communication, leadership, and data-driven insight. The position is hybrid and requires at least three days per week in the office, with 15% travel.

The listed pay range is $169,400 to $241,400. Actual base pay may vary based on skills, experience, job-related knowledge, and work location. Employees may also be eligible for a performance-based bonus plan and restricted stock unit awards.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience as a Technical Program Manager or in a similar role, with a record of successfully delivering complex software projects in a SaaS-based environment.
• Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
• Demonstrated strategic thinking and decision-making abilities.
• Strong leadership and interpersonal skills, including the ability to inspire and motivate cross-functional teams.
• Exceptional problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills, including the ability to communicate technical concepts across organizational levels and align people toward common goals.
• Ability to perform in a hybrid-office role requiring three or more days per week in the office.

Nice To Haves

• Master’s degree in Computer Science, Engineering, or a related field.
• Experience with large-scale system architecture.
• Experience with UKG Product Suites, Tax Services, Service Products, or corePayment Solutions services.
• Ability to represent customer needs and preferences through a customer-centric lens, where applicable.
• An out-of-the-box, results-driven problem-solving approach and commitment to clear business outcomes.
• Continuous learning approach, including asking relevant questions to understand requirements and context and receiving and incorporating feedback.
• Experience with Aha!, JIRA, Confluence, or PowerBI.
• PMP, PgMP, PMI-ACP, CSM, or LPM certification.

Responsibilities

• Lead and inspire cross-functional teams; collaborate with executives and stakeholders to build consensus and align on objectives, scope, and deliverables while maintaining positive relationships.
• Provide strategic guidance for decision-making using data-driven analysis and knowledge of industry, organizational, technology, and architecture trends.
• Plan, execute, and deliver complex programs, managing teams and ensuring adherence to timelines, budgets, and quality standards while aligning programs with business objectives.
• Promote an outcome-based strategy and a culture of collaboration, accountability, and continuous improvement; champion program management and execution best practices.
• Balance priorities and dependencies, manage risks, and mitigate issues.
• Optimize resource allocation across programs to use resources efficiently and deliver maximum organizational value.
• Identify and resolve critical issues, applying professional and technical expertise to implement innovative solutions.

Benefits

• Performance-based bonus plan eligibility.
• Restricted stock unit awards may be offered as part of total compensation.
• UKG describes its benefits as including flexibility and benefits employees can count on; specific benefits are not listed in this posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal