Chicago, IL Lead Tech Field Eng
About The Position
The Lead Tech Field Engineer serves as a field engineer for large, complex clients across the company’s products and services. The role performs server and storage break-and-fix work, VIP deskside support, and high-level installation activities for storage and network devices. It uses advanced technical knowledge and troubleshooting to resolve significant issues escalated by team members or clients. The position also tests and certifies mainframes, servers, and other infrastructure associated with networks and peripherals. The role may require access to export-controlled commodities and technology. Applicants should be eligible for any U.S. Government authorizations required under export control regulations.
Requirements
- High school diploma or GED.
- Generally, 4–6 years’ experience in the area of responsibility.
- May require technical certification or an associate degree.
- Applicants should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.
Responsibilities
- Serve as a Field Engineer for large, complex clients across the company’s products and services.
- Perform server and storage break-and-fix work.
- Perform VIP deskside support activities.
- Use advanced tools and technical knowledge to resolve client problems.
- Conduct high-level installation activities for storage and network devices.
- Troubleshoot and resolve significant issues escalated by team members and/or clients.
- Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
