FT - Capriotti's Sandwich Shop Lead Team Member - Westin Tempe

Crescent Careers • Tempe, AZ

5d • Onsite

About The Position

The Capriotti's Sandwich Shop Lead Team Member serves guests at the hotel café or market by preparing and serving hot and cold food and light food offerings. The role leads the shop during a shift, helping the team deliver a welcoming, elevated guest experience for hotel guests, visitors, and associates while maintaining cleanliness, product quality, and operational efficiency in accordance with brand standards.

The position requires friendly, courteous, timely, and professional service. The Lead Team Member helps ensure guests are highly satisfied, supports the shop and Cup of Joe Café, and works with hotel teams to support overall operations. The role requires availability for mornings and evenings, including weekends and holidays.

Requirements

• Strong guest service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Flexible schedule availability, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Passion for hospitality and creating memorable guest experiences.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, reach, stoop, and perform repetitive hand motions.
• Ability to safely operate food and beverage equipment.

Nice To Haves

• Previous food service, café, hospitality, or food and beverage experience preferred.
• Hotel or resort experience suggested.
• Basic cash handling and POS experience preferred.

Responsibilities

• Welcome hotel guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards.
• Delegate duties and assign tasks to prepare team members for guests.
• Oversee food production to ensure quality and standards.
• Train team members and demonstrate shop operations.
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines.
• Take guest orders accurately and process transactions through the POS system.
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests.
• Provide excellent hospitality and personalized service.
• Keep the shop, Cup of Joe Café, seating areas, counters, displays, and equipment clean, organized, and stocked.
• Follow food safety, sanitation, and brand standards for food and beverage preparation and handling.
• Manage inventory, restock products, and notify leadership about low inventory or maintenance concerns.
• Support opening and closing procedures, including cash handling and balancing.
• Maintain the quality and consistency of beverages and food items served.
• Collaborate with Food & Beverage, Front Office, and hotel leadership teams to support hotel operations and guest satisfaction.
• Respond promptly and professionally to guest concerns and escalate issues when appropriate.
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies.

Benefits

• Team Member and Family Room Discounts for Crescent Hotels and Resorts and Marriott Hotels.
• Flexible schedules.
• Career growth and development.
• Insurance benefits available for full-time and part-time team members.
• 401k plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach.
• Tuition reimbursement.
• Health and wellness programs, learning and development, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed