PT - Capriotti's Sandwich Shop Team Member - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

5d • Onsite

About The Position

The Capriotti's Sandwich Shop Team Member serves hotel guests, visitors, and associates by preparing and serving hot and cold food and light food offerings in the hotel café or market. The role supports a welcoming, elevated guest experience while maintaining cleanliness, product quality, and operational efficiency in accordance with brand standards. Service should be friendly, courteous, timely, and professional, with a focus on guest satisfaction.

The position requires flexible availability for mornings and evenings, including weekends and holidays. Team members work with Food & Beverage, Front Office, and hotel leadership teams, and may be assigned other job-related duties by their supervisor. Reasonable accommodations are available to qualified individuals with disabilities in accordance with applicable law. The employer is an equal opportunity employer; employment is at will where permitted by law.

Requirements

• Strong guest service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Flexible schedule availability, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Passion for hospitality and creating memorable guest experiences.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, reach, stoop, and perform repetitive hand motions.
• Ability to safely operate food and beverage equipment.

Nice To Haves

• Previous food service, café, hospitality, or food and beverage experience is preferred.
• Hotel or resort experience is suggested.
• Basic cash handling and POS experience is preferred.

Responsibilities

• Welcome guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards.
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines.
• Accurately take guest orders and process transactions through the POS system.
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests when needed.
• Provide excellent hospitality and personalized service to enhance the guest experience.
• Keep the Shop and Cup of Joe Café, seating areas, counters, displays, and equipment clean, organized, and stocked.
• Follow food safety, sanitation, and brand standards for food and beverage preparation and handling.
• Assist with inventory management, restock products, and notify leadership about low inventory or maintenance concerns.
• Support opening and closing procedures, including cash handling and balancing responsibilities.
• Maintain the quality and consistency of beverages and food items served.
• Work collaboratively with Food & Beverage, Front Office, and hotel leadership teams to support hotel operations and guest satisfaction.
• Respond to guest concerns promptly and professionally, escalating issues when appropriate.
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies.

Benefits

• Team Member and family room discounts at Crescent Hotels and Resorts and Marriott Hotels.
• Flexible schedules.
• Career growth and development.
• Insurance benefit available to full-time and part-time team members.
• 401(k) plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed