FT - Capriotti's Sandwich Shop Team Member - Westin Tempe

Crescent Careers • Tempe, AZ

5d • Onsite

About The Position

The Capriotti's Sandwich Shop Team Member serves hotel guests, visitors, and associates at the hotel café or market. The role prepares and serves hot and cold food, sandwiches, beverages, and other light menu offerings while delivering friendly, timely, professional, and personalized service. Team members help create a welcoming guest experience and maintain cleanliness, product quality, and operational efficiency in accordance with brand standards.

The position requires availability for morning and evening shifts, including weekends and holidays. It involves standing and walking for extended periods, occasional lifting, pushing, pulling, and carrying of up to 50 pounds, bending, reaching, stooping, repetitive hand motions, and safely operating food and beverage equipment. Other job-related duties may be assigned by the associate’s supervisor. Reasonable accommodation is available to qualified individuals with disabilities in accordance with applicable law.

Requirements

• Ability to work efficiently in a fast-paced hospitality environment.
• Strong guest service and interpersonal communication skills.
• Flexible availability for mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, reach, stoop, and perform repetitive hand motions.
• Ability to safely operate food and beverage equipment.
• Passion for hospitality and creating memorable guest experiences.

Nice To Haves

• Previous food service, café, hospitality, or food and beverage experience.
• Hotel or resort experience.
• Basic cash handling and POS experience.

Responsibilities

• Welcome guests and patrons warmly, professionally, and in accordance with hotel service standards.
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines.
• Take guest orders accurately and process transactions through the POS system.
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests.
• Provide excellent hospitality and personalized service to enhance the guest experience.
• Keep the Shop, Cup of Joe Café, seating areas, counters, displays, and equipment clean, organized, and stocked.
• Follow food safety, sanitation, and brand standards for food and beverage preparation and handling.
• Assist with inventory management and restocking, and notify leadership of low inventory or maintenance concerns.
• Support opening and closing procedures, including cash handling and balancing responsibilities.
• Maintain the quality and consistency of food and beverages served.
• Collaborate with Food & Beverage, Front Office, and hotel leadership teams to support hotel operations and guest satisfaction.
• Respond to guest concerns promptly and professionally, escalating issues when appropriate.
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies.

Benefits

• Team Member and family room discounts at Crescent Hotels and Resorts and Marriott Hotels.
• Flexible schedules.
• Insurance benefits available to full-time and part-time team members.
• 401(k) plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach opportunities.
• Tuition reimbursement.
• Health and wellness programs, learning and development, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed