FT - Capriotti's Sandwich Shop Team Member - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

5d • Onsite

About The Position

The Capriotti's Sandwich Shop Team Member provides friendly, timely, and professional service to hotel guests, visitors, and associates. The role prepares and serves hot and cold food, sandwiches, beverages, and other café offerings in the hotel café or market, helping create a welcoming guest experience while maintaining product quality, cleanliness, and operational efficiency in accordance with brand standards.

The position works with the Shop and Cup of Joe Café and collaborates with Food & Beverage, Front Office, and hotel leadership teams. Other job-related duties may be assigned by the associate’s supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. Employment is at will where permitted by applicable law.

Requirements

• Strong guest service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Flexible schedule availability, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Passion for hospitality and creating memorable guest experiences.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, reach, stoop, and perform repetitive hand motions.
• Ability to safely operate food and beverage equipment.

Nice To Haves

• Previous food service, café, hospitality, or food and beverage experience is preferred.
• Hotel or resort experience is suggested.
• Basic cash handling and POS experience is preferred.

Responsibilities

• Welcome guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards.
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines.
• Accurately take guest orders and process transactions through the POS system.
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests.
• Provide excellent hospitality and personalized service to enhance the guest experience.
• Keep the Shop, Cup of Joe Café, seating areas, counters, displays, and equipment clean, organized, and stocked.
• Follow food safety, sanitation, and brand standards for food and beverage preparation and handling.
• Assist with inventory management and restocking, and notify leadership of low inventory or maintenance concerns.
• Support opening and closing procedures, including cash handling and balancing responsibilities.
• Maintain the quality and consistency of food and beverages served.
• Collaborate with Food & Beverage, Front Office, and hotel leadership teams to support hotel operations and guest satisfaction.
• Respond to guest concerns promptly and professionally, escalating issues when appropriate.
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies.

Benefits

• Team Member and family room discounts at Crescent Hotels and Resorts and Marriott Hotels.
• Flexible schedules.
• Career growth and development.
• Insurance benefit available for full-time and part-time team members.
• 401(k) plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach opportunities.
• Tuition reimbursement.
• Health and wellness programs, learning and development, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed