PT - Capriotti's Sandwich Shop Team Member - Westin Tempe

Crescent Careers • Tempe, AZ

5d • Onsite

About The Position

The Capriotti's Sandwich Shop Team Member serves hotel guests, visitors, and associates by preparing and serving hot and cold food, sandwiches, and light food offerings in the hotel café or market. The role delivers friendly, timely, and professional service while maintaining food quality, cleanliness, and operational efficiency in accordance with brand standards.

Team members help create a welcoming guest experience, provide information about hotel amenities and the local area, and collaborate with Food & Beverage, Front Office, and hotel leadership teams. The position includes opening and closing duties, inventory support, cash handling, and following food safety, sanitation, and hotel policies.

Requirements

• Strong guest service and interpersonal communication skills.
• Ability to work efficiently in a fast-paced hospitality environment.
• Flexible schedule availability, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Passion for hospitality and creating memorable guest experiences.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, reach, stoop, and perform repetitive hand motions.
• Ability to safely operate food and beverage equipment.

Nice To Haves

• Previous food service, café, hospitality, or food and beverage experience.
• Hotel or resort experience.
• Basic cash handling and POS experience.

Responsibilities

• Welcome guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards.
• Prepare and serve sandwiches and other café menu items according to established recipes and presentation guidelines.
• Take guest orders accurately and process transactions through the POS system.
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests.
• Provide excellent hospitality and personalized service to enhance the guest experience.
• Keep the Shop, Cup of Joe Café, seating areas, counters, displays, and equipment clean, organized, and stocked.
• Follow food safety, sanitation, and brand standards for food and beverage preparation and handling.
• Assist with inventory management and restocking, and notify leadership about low inventory or maintenance concerns.
• Support opening and closing procedures, including cash handling and balancing responsibilities.
• Maintain the quality and consistency of beverages and food items served.
• Collaborate with Food & Beverage, Front Office, and hotel leadership teams to support hotel operations and guest satisfaction.
• Respond to guest concerns promptly and professionally and escalate issues when appropriate.
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies.

Benefits

• Team Member and Family Room Discounts for Crescent Hotels and Resorts and Marriott Hotels.
• Flexible schedules.
• Career growth and development.
• Insurance benefits available to full-time and part-time team members.
• 401k plan and company match program.
• Vacation pay and sick pay for full-time and part-time team members.
• Holiday pay for full-time team members.
• Recognition programs and community outreach.
• Tuition reimbursement.
• Health and wellness programs.
• Learning and development.
• Travel discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed