Lead Surgery Scheduler IR

Banner Health • Phoenix, AZ

1d • Onsite

About The Position

The Lead Surgery Scheduler is responsible for scheduling surgical, cardiovascular, or obstetrical procedures using a computerized scheduling system. The position uses expert surgery-scheduling knowledge to guide Surgery Schedulers, review scheduling processes for efficiency, and ensure quality and accuracy. It also supports improvements in coordination with operating room staff, leaders, and physicians, and provides training and advice on scheduling best practices.

This role provides mentorship and guidance to Surgery Schedulers, serves as a resource for complex and sensitive scheduling accounts, and helps maintain smooth workflow. The Lead Surgery Scheduler works with minimal supervision, prioritizes tasks under stressful situations, and handles highly confidential information. The position is full-time on a day shift, with hours of 7:30 a.m. to 4:00 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Three to five years of surgery-scheduling experience; hospital operating room or physician-office scheduling experience is preferred.
• Knowledge of medical terminology.
• Knowledge of payor contract terms and processes.
• Excellent organizational skills and effective human-relations and communication skills.
• Effective teamwork skills and ability to meet deadlines and productivity standards.
• Knowledge of word-processing and spreadsheet software and ability to use computerized scheduling systems.
• Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

• Additional related education and/or experience.
• Experience in hospital operating room scheduling or physician-office scheduling.

Responsibilities

• Provide training, mentorship, leadership, and process-improvement suggestions to Surgery Schedulers; serve as a resource for complex and sensitive scheduling accounts.
• Verify that Surgery Schedulers obtain current orders, authorization numbers, patient history and physicals, laboratory results, and related materials in a timely manner.
• Build working relationships with Surgery Schedulers, physicians, leadership, and hospital operating room scheduling staff; serve as a liaison between departments.
• Assess skills, competencies, and learning needs of new and existing Surgery Schedulers, and assist department leadership with education and training development.
• Observe the department’s surgery-scheduling process, recommend improvements, identify reasons for case cancellations, and recommend ways to reduce cancellations.
• Schedule surgical, cardiovascular, or obstetrical procedures and maintain smooth workflow in the area.
• Work with minimal supervision, set priorities under stressful conditions, and maintain highly confidential information.
• Maintain accurate statistical records, gather data, and produce reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED