Lead GI Surgery Scheduler

Duly Health and Care • Palm Harbor, FL

7d • $18 - $27

About The Position

The Lead Surgery Scheduler assists the Practice Manager with the practice’s daily scheduling operations. Depending on practice needs, the role may include scheduling staff, onboarding and orienting new hires, monitoring work, and troubleshooting process issues. The position also schedules patients, answers and routes calls, takes messages, and verifies patient demographic and insurance information. The scheduler maintains patient confidentiality and follows HIPAA guidelines.

The role assesses work outcomes for productivity, quality, and timeliness; tracks trends; recommends process improvements; and answers employees’ questions about work processes. It generally oversees training for new clerical staff and monitors new-hire progress. The Lead Surgery Scheduler creates and adjusts employee schedules, manages patient appointments according to visit type and practice protocols, provides preparation instructions, updates patient information, and handles appointment changes. The position may also assist patients with appointments at other physician or hospital sites and with laboratory or radiology testing.

Requirements

• High school diploma or GED.
• EPIC Hyperspace training required.
• Service orientation, including a friendly and approachable demeanor and the ability to resolve customer complaints.
• Ability to organize daily processes and the work environment.
• Verbal communication skills, including clear and concise communication, listening, tact, responsiveness, empathy, and confidentiality when interacting with people of varying educational levels and backgrounds.
• Ability to write clearly and legibly.
• Ability to work effectively with others and offer assistance when needed.
• Ability to learn and become proficient in EPIC software.
• Basic knowledge of Microsoft applications, including Outlook, Word, and Excel.
• Keyboarding speed and accuracy of at least 30 words per minute.

Nice To Haves

• One to three years of customer service experience, preferably in a medical office, with basic knowledge of medical terminology.
• EPIC Template Training, if applicable.

Responsibilities

• Assist the Practice Manager with daily operations of practice schedulers.
• Monitor work and troubleshoot work-process issues; assess productivity, quality, and timeliness, track trends, and recommend improvements.
• Answer employee questions about work processes and may provide input into performance appraisals.
• Oversee, conduct, or arrange training for new clerical staff; monitor progress and determine whether retraining is needed.
• Create employee work schedules and adjust them for vacations and other time off.
• Answer calls, determine their purpose, route them to appropriate practice staff, take detailed messages, and initiate patient scheduling in EPIC Hyperspace.
• Identify and record appointment visit types and follow practice protocols for scheduling and patient preparation instructions.
• Ensure patients receive applicable instructions in advance of visits or procedures.
• Obtain current insurance coverage information, review and update patient demographics, and advise patients when re-registration is required.
• Cancel or reschedule appointments when provider availability changes.
• May help patients arrange appointments at other physician or hospital sites and schedule laboratory or radiology testing.
• May sort interoffice and external mail.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Perform other assigned duties and responsibilities.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED