Lead Supervisor I

kate spade new york•Pembroke Pines, FL

5d•$17 - $28

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver exceptional customer experiences. The role represents Coach and its values, supports brand awareness, leads company initiatives, and contributes to business operations and continued development. The position supports store performance by monitoring sales data and trends, recommending improvements, executing strategies aligned with store goals and KPIs, and helping recruit, interview, evaluate, and train team members. It provides feedback and guidance, holds team members accountable, and supports compliance with company and store policies. The Lead Supervisor I helps create an inclusive, collaborative, customer-centric culture. The role mentors the team on clienteling and relationship-building, supports customer experiences for internal and external partners, and provides HR and conflict-resolution support to the team and district when the leadership team is absent.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values and increase brand awareness as a Brand Ambassador.
Lead implementation of company initiatives and support full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, maintain integrity, and promote collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development.
Execute forward-planned strategies and leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.