Lead Supervisor I

kate spade new york•Orlando, FL

9d•$17 - $28

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. As a Coach Brand Ambassador, this role represents Coach values, increases brand awareness, supports company initiatives, and contributes to the full operation of the business. The supervisor promotes a growth mindset and supports business and personal development. The role helps drive store results by monitoring sales data, identifying trends, recommending improvements, and supporting strategies tied to store goals and KPIs. It contributes to recruiting, interviewing, performance evaluation, and training, while providing feedback and guidance to improve performance and holding team members accountable. The Lead Supervisor also reinforces company and store policies and procedures. The position promotes a collaborative, fair, and inclusive team culture. It supports customer-focused strategies, mentors the team in clienteling and relationship-building, and provides HR and conflict-resolution support to the team and district when the leadership team is absent. The role also champions company resources that support a healthy work environment.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds, and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support full business operations.
Maintain a growth mindset toward business and personal development.
Establish trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies and leadership initiatives in support of store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture and mentor the team on clienteling to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote company resources that support a healthy work environment for internal customers.