Lead Supervisor I

Tapestry•Saint Louis, MO

About The Position

The Lead Supervisor I serves as a Coach Brand Ambassador and provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role helps implement company initiatives, supports full store operations, promotes Coach values and brand awareness, and maintains a growth mindset for business and personal development. The Lead Supervisor helps drive store performance by reviewing sales data, identifying trends, recommending improvements, and supporting forward-planned strategies for store goals and KPIs. The role contributes to recruiting, interviewing, performance evaluations, and high-level training as needed, while providing feedback and guidance to help team members achieve individual and business goals. It also supports policy and procedure compliance, customer-focused strategies, clienteling, and a collaborative, inclusive team culture. In the absence of the leadership team, the position provides HR and conflict-resolution support to the team and district. The role requires the ability to maneuver around the sales floor and stockroom and to lift and carry merchandise and other items.

Requirements

At least 1 year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.
Ability to regularly lift and carry at least 25 pounds and occasionally lift and carry up to 50 pounds.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support full business operations.
Maintain a growth mindset for business and personal development initiatives.
Build trust, maintain integrity, and support collaboration and an inclusive culture within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute strategies that deliver exceptional experiences for internal and external partners.
Promote a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.