Lead Supervisor I

kate spade new york•Kittery, ME

6d•$16 - $25

About The Position

The Lead Supervisor I serves as a Coach Brand Ambassador, maintaining a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role embodies Coach values, increases brand awareness, leads implementation of company initiatives, supports full business operations, and maintains a growth mindset for business and personal development. The Lead Supervisor helps create winning teams and drive results by fostering trust, integrity, collaboration, fairness, and inclusion. The role monitors and analyzes sales data, identifies trends, recommends ways to improve store performance, and supports individualized team development. It executes strategies toward store goals and KPIs, assists with recruiting, interviewing, performance evaluations, and training, provides feedback and guidance, holds team members accountable, and enforces company and store procedures. The position also supports customer-focused experiences for internal and external partners. It promotes a customer-centric culture, mentors the team in clienteling to build lasting customer relationships, provides HR and conflict-resolution support to the team and district when leadership is absent, and champions company resources that support a healthy work environment. The role requires frequent physical activity, including lifting and carrying at least 25 pounds regularly and up to 50 pounds occasionally, as well as climbing, bending, kneeling, reaching, stretching, and maneuvering through the sales floor and stockroom.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, climb, and kneel, and maneuver around the sales floor and stockroom.
Ability to lift, carry, and move at least 25 pounds regularly and product, cartons, props, or fixtures up to 50 pounds occasionally.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support full business operations.
Maintain a growth mindset toward business and personal development.
Build trust, integrity, collaboration, fairness, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to enhance store performance.
Implement individualized team development to improve the overall customer experience.
Execute forward-planned strategies toward store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold the team accountable for individual and business goals.
Adhere to and enforce company policies and procedures and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Create a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.