Lead Supervisor I

kate spade new york•El Paso, TX

3d•$16 - $24

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver exceptional customer experiences. The role represents Coach and its values, increases brand awareness, leads Company initiatives, supports store operations, and maintains a focus on business and personal development. The Lead Supervisor helps create a collaborative, inclusive team environment; monitors and analyzes sales performance; and supports strategies for achieving store goals and KPIs. The position also contributes to recruiting, interviewing, evaluating performance, training, coaching, and holding team members accountable. It supports customer-focused initiatives, clienteling, and long-term customer relationships, and provides HR and conflict-resolution support when the leadership team is absent. The job requires regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, reaching, stretching, and maneuvering around the sales floor and stockroom. The stated base pay range is $16.00–$23.75.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to regularly lift at least 25 pounds and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, reach, stretch, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody its values, and increase brand awareness.
Lead the implementation of Company initiatives and support full business operations.
Maintain a growth mindset toward business and personal development initiatives.
Establish trust and integrity and foster collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and support individualized team development.
Use business acumen and forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Ensure team compliance with Company policies, procedures, and store operational procedures.
Help execute strategies that create exceptional experiences for internal and external partners.
Build a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling to develop long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote Company resources that support a healthy work environment for internal customers.