Lead Supervisor I

Tapestry•Columbus, OH

11d

About The Position

The Lead Supervisor I leads on the sales floor to achieve sales targets and deliver an exceptional customer experience while representing Coach’s brand and values. The role leads implementation of company initiatives, supports store operations, promotes business and personal development, and helps build an inclusive, collaborative team culture. It monitors sales performance, supports team development and accountability, and contributes to recruiting, training, and performance evaluation. The Lead Supervisor also helps execute customer-focused strategies, develop client relationships, and provide HR and conflict-resolution support when the leadership team is absent.

Requirements

At least 1 year of equivalent experience managing in a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embodying Coach values and increasing brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Establish trust, maintain integrity, and promote collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, and recommend ways to enhance store performance.
Implement individualized team development to improve the overall customer experience.
Use business acumen and forward-planned strategies to support leadership initiatives and achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Promote a customer-centric culture, mentor the team on clienteling strategy, and build long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote company resources that support a healthy work environment for internal customers.