Lead Supervisor I

Tapestry•Branson, MO

About The Position

The Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. Acting as a Coach Brand Ambassador, the role embodies Coach values, increases brand awareness, supports company initiatives, and helps maintain full store operations. The Lead Supervisor promotes business and personal development and contributes to an inclusive, collaborative team environment. The position monitors and analyzes sales data, identifies trends, recommends improvements, and supports strategies to achieve store goals and KPIs. It assists with recruiting, interviewing, performance evaluations, and training; provides feedback and guidance; and holds team members accountable for individual and business objectives. The Lead Supervisor also supports policy and procedure compliance and helps create customer-focused experiences and long-term client relationships. In the absence of the leadership team, the role provides HR and conflict-resolution support to the team and district.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds, and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embodying Coach values and increasing brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Promote a growth mindset for business and personal development.
Build trust, maintain integrity, and foster collaboration, fairness, positivity, and inclusion within the team and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and support individualized team development.
Execute forward-planned strategies and leadership initiatives to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Support strategies for exceptional experiences for internal and external partners.
Create a customer-centric culture, mentor the team on clienteling, and build long-term customer relationships to meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.