Lead Specialist Registration

St. Elizabeth Healthcare•Edgewood, KY

12d

About The Position

This position assists the Manager, Assistant Director, and Director in meeting department goals and supporting the effective, efficient operation of the Registration Department. The Lead Specialist registers patients to meet registration and wait-time goals while maintaining the skills and duties of a Registration Specialist. The role schedules and trains employees, monitors registration quality and patient interactions, and supports cost-efficient staffing and positive patient satisfaction. It also helps communicate procedure updates, provides staff feedback, supports employee evaluations, and ensures staff breaks, equipment, and supplies are addressed. The position requires respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and employees, regardless of cultural background. It is a regular role with 40 scheduled hours and includes participation in an on-call rotation.

Requirements

High school graduate or GED.
Two years of experience in a healthcare or management position, including experience with computerized systems and medical terminology.
Proven excellent customer service skills.
Ability to navigate computer systems, including Microsoft Office, registration systems, and EPIC.
Good typing and data-entry skills.
Good interpersonal skills for working with the public.
Excellent written and verbal communication skills.
Ability to maintain patient confidentiality.

Responsibilities

Assist the Manager, Assistant Director, and Director in accomplishing department goals and operating the Registration Department effectively and efficiently.
Register patients to meet registration goals for patient wait times while maintaining the skills and duties of a Registration Specialist.
Reconcile cash payments in the safe and cover the cashier’s office when necessary.
Monitor registration quality to support timely billing from keyed data, and monitor patient interactions for customer service and compliance with regulations and policies.
Provide feedback to staff.
Cover shifts and/or call in employees as needed, including for sickness, vacation, and holidays, to meet patient registration needs efficiently.
Participate in the on-call rotation.
Update schedules in the scheduling system and Kronos as needed.
Provide on-the-job training for new Registration Department employees.
Communicate procedure updates and changes to reinforce processes and ensure quality registrations.
Assist with employee evaluations by providing feedback to the manager responsible for completing the evaluation.
Monitor and act on patient registration wait times, collaborating with other departments to support patient satisfaction.
Ensure staff receive breaks and lunches.
Ensure equipment is working and order supplies as needed.
Perform other duties as assigned.