Lead Specialist Registration

SEH Saint Elizabeth Medical Center•Edgewood, KY

11d

About The Position

The Lead Specialist Registration assists the Manager, Assistant Director, and Director with the effective and efficient operation of the Registration Department. The role supports department goals by scheduling and training employees, monitoring registration quality, and helping ensure cost-efficient operations, positive patient satisfaction, and timely billing. The position is also scheduled to register patients and must maintain the skills and duties of a Registration Specialist. The Lead Specialist Registration demonstrates respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and employees. Responsibilities include monitoring patient wait times and customer service, supporting staff, and coordinating with other departments to meet patient registration needs.

Requirements

High school graduate or GED.
Two years of experience in a healthcare or management position, including experience with computerized systems and medical terminology.
Proven track record of excellent customer service skills.
Ability to navigate computer systems, including Microsoft Office, registration systems, and EPIC.
Good typing and data-entry skills.
Good interpersonal skills for working with the public.
Excellent written and verbal communication skills.
Ability to maintain patient confidentiality.

Responsibilities

Assist the Manager and Director in accomplishing department goals.
Register patients to meet registration goals for patient wait times and maintain the skills and duties of a Registration Specialist.
Reconcile cash payments in the safe and cover the cashier’s office when necessary.
Monitor registration quality to support timely billing from keyed data and monitor patient interactions for customer service and compliance with regulations and policies.
Provide feedback to staff.
Cover shifts and/or call in employees when needed, including for sickness, vacation, and holidays, to meet patient registration needs cost-effectively.
Participate in the on-call rotation.
Update schedules in the scheduling system and Kronos as needed.
Provide on-the-job training for new Registration Department employees.
Communicate procedure updates and changes to reinforce quality registrations.
Assist with preparation of employee evaluations by providing feedback to the manager responsible for completing them.
Monitor and act on patient registration wait times and collaborate with other departments to support patient satisfaction.
Ensure staff receive breaks and lunches.
Ensure equipment is in working order and order supplies as needed.
Perform other duties as assigned.