Lead Registration Specialist

WVU Medicine

13d

About The Position

Leads registration associates in performing administrative and clerical duties to manage patient registration and obtain patient financial obligations. The role monitors registration work, performs patient registration and payment collection, supports staff training, coordinates downtime procedures, and organizes daily work to promote productivity and efficiency. The position may also require daily template adjustments in response to unexpected call-offs or clinic situations.

The role is based at RMH Reynolds Memorial Hospital in Glen Dale, West Virginia. It is scheduled for 40 hours per week and is non-exempt.

Requirements

• High school graduate or equivalent.
• One year of patient registration experience.
• Complete state criminal background check and federal background check, if applicable, as required for regulated areas.
• Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
• Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Attention to detail, organization, and ability to perform multiple tasks simultaneously.
• Ability to memorize information and reference information not retained from written sources or appropriate personnel.
• Ability to understand medical insurance payment requirements and basic knowledge of covered services.
• Excellent written and verbal communication skills, and ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Responsibilities

• Monitor registration activities in assigned areas to ensure registration and collection duties are completed, and report potential issues as necessary.
• Perform registration duties, including obtaining demographic, billing, and insurance information; preparing standard WVU Medicine consent forms; collecting deposits, co-payments, deductibles, and patient liability payments; and preparing patient identification armbands.
• Assist with training employees and educating staff about changes relevant to their roles.
• Assist in coordinating downtime procedures.
• Organize daily tasks by priority to support productivity, accountability, and efficiency.
• Complete daily template adjustments when needed due to unexpected call-offs or clinic situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED