Lead ServiceNow Developer

LIGHTFEATHER IO LLC•Alexandria, VA

4d•$120,000 - $140,000•Remote

About The Position

LightFeather is seeking a ServiceNow Developer focused on supporting federal clients with modern web technologies. The role builds custom, high-code solutions to improve user experiences and system integration across enterprise environments. The successful candidate will help design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow, provide architectural input, and help maintain platform stability by following appropriate design and development standards. The role works in a fast-paced, client-facing setting and supports internal and external customers across multiple instances and domains. The position is fully remote, with EST hours, and is full-time. Annual salary is $120,000–$140,000, based on experience. U.S. citizenship is required due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance.

Requirements

At least 5 years of experience as a ServiceNow Developer.
Strong familiarity and working knowledge of the ServiceNow suite of tools, including Service Catalog, Service Portal, Reports, Incident, and Knowledge Base.
Demonstrated ability to communicate and listen well with business and technical stakeholders, regardless of title, with good self-awareness.
Developer experience independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
Competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, and PMP/PRINCE2 practices.
Experience working on project teams that use Agile/Scrum.
Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, and enterprise monitoring.
Experience working with large data sets and performing data analysis/modeling to facilitate and inform management decisions.
U.S. citizenship, and ability to obtain and maintain a Secret-level security clearance.

Nice To Haves

ServiceNow CAD (Certified Application Developer).

Responsibilities

Work independently and as a technical team member.
Work in multiple instances and domains, supporting internal and external customers.
Use Agile/Scrum methodology to manage development work.
Advise functional and administration teams on ServiceNow design, development, and best practices.
Collaborate with business, systems, and technology partners in business analysis meetings to develop business and systems requirements.
Design and develop requested enhancements to existing ServiceNow applications.
Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, and related components.
Facilitate and support the rollout of new applications and enhancements in ServiceNow.
Analyze system performance issues and determine performance enhancements.
Help design, configure, develop, and implement baseline and custom ServiceNow applications and enhancements.
Provide architectural input and help maintain platform stability through appropriate design and development standards.