Lead ServiceNow Developer

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

19h

About The Position

The Lead ServiceNow Developer is a senior member of a team that builds and maintains global corporate tools supporting teams across the organization. The role sets direction for tools and development and mentors other team members. The successful candidate works in a dynamic, team-based environment and applies strong problem-solving, decision-making, and professional skills. The position builds, maintains, and supports applications on ServiceNow and other corporate systems, tools, and scripts. It works with internal groups to translate business and functional requirements into technical solutions, automates processes, and delivers new applications. The developer manages projects from requirements through development, quality assurance, user acceptance testing, and production deployment, following ICE software development lifecycle guidelines and change management processes. The role also evaluates emerging technologies, documents development standards and practices, supports knowledge sharing, and stays current with technology trends. Minimal travel of 2–3 weeks per year is expected.

Requirements

Bachelor of Science degree, preferably in Computer Science, Engineering, or a related discipline.
At least 5 years of experience developing software and managing large software projects in ServiceNow.
Deep knowledge of JavaScript, web design, server-side programming, data structures, HTML, CSS, and Ajax methodology.
Experience with web services and web APIs, including SOAP, REST, XML, and JSON.
Familiarity with web application architecture, including HTTP, client/server, HTML, and JavaScript.
Experience with SQL and database technologies such as SQL Server, MySQL, and Oracle.
Data analysis skills and competence in MS Word and Excel.
Strong written and verbal communication skills.
Ability to multitask and work independently on multiple projects.
Minimal travel of 2–3 weeks per year.

Nice To Haves

Experience with Python or NodeJS.
Familiarity with PowerShell, Linux, Bash, and SSH.
Financial industry expertise.
Master of Science degree, preferably in Computer Science, Engineering, or a related discipline.

Responsibilities

Build, maintain, and support applications on ServiceNow and other corporate systems, tools, and scripts.
Work with internal groups to translate business and functional requirements into technical solutions that automate existing processes and deliver new applications.
Communicate with internal customers in non-technical terms, confirm requirements, and propose solutions.
Manage projects from requirements gathering through development, QA, user acceptance testing, and production deployment, following ICE software development lifecycle guidelines and change management processes.
Design new solutions with limited direction, setting challenging but achievable goals for functionality, scalability, performance, quality, and simplicity.
Evaluate emerging technologies and recommend improvements that reduce cost and time to market.
Participate in meetings and organize work or training sessions for new software introduced into the ICE technology environment.
Document changes and author documentation on software development standards and practices.
Mentor junior team members.
Strengthen the team through knowledge sharing and applying best practices in daily work.
Take initiative to keep learning and stay current with technology trends and developments.
Build an understanding of ICE's strategy and the business side of the tools the team supports.