Lead Service Tech

WillScot • Decatur, AL

5d

About The Position

The Lead Service Tech is responsible for safety, the quality of work associated with the Get Ready process flow—including identifying needed materials, labor, tools, equipment, and PPE—and refurbishment activities for all WillScot products. The role requires compliance with WillScot policies and applicable laws and regulations. Success depends on conducting branch operations safely, cost-effectively, and at a high level of quality, while promoting safety throughout the day.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Ability to delegate tasks to keep production on track.
• Good communication skills, including the ability to communicate with customers, salespeople, contractors, shop personnel, and WillScot employees at various branch locations.
• Ability to work independently in a fast-paced environment.
• Some computer knowledge.
• Carpentry knowledge and experience.

Nice To Haves

• Electrical, plumbing, HVAC, and welding experience.

Responsibilities

• Follow WillScot safety, transportation, and environmental policies.
• Promote health and safety by helping create a safer workplace and attending safety meetings.
• Maintain a clean and organized work area.
• Ensure trailers are ready for scheduled delivery dates with high first-time quality and within established accuracy parameters of +/- 10%.
• Perform repairs and modifications, including framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and other modular building repairs.
• Maintain appropriate inventory levels of equipment, tools, and materials needed for daily service tasks.
• Perform yard service tasks as requested by branch leadership, including check-in/check-out (off/on rent) inspections of off-rented buildings to determine repair scope and damages for customer invoicing.
• Create floor plan drawings as needed and relocate fleet units within the branch lot.
• Delegate daily tasks to team members as needed.
• Update production boards with work status and assist with work order questions.
• Partner with Production Supervisors to escalate issues for prompt resolution.
• Conduct safety walks and coach employees on proper safety protocols.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities may include commission, bonuses, performance rewards, or other incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED