Lead Server

TCH Social Austin•Austin, TX

6d•Onsite

About The Position

TCH Social is seeking a dedicated and experienced Lead Server to facilitate restaurant operations in a dynamic poker room environment at its Austin, Texas location. The Lead Server manages a team of servers, maintains high customer-service standards, and coordinates efficient dining operations. The role calls for leadership, clear communication, and the ability to resolve customer concerns while maintaining a positive, efficient atmosphere. Previous food-service and leadership experience is essential. The position is in person and full time, with expected hours of 32–40 per week.

Requirements

Active Food Handler’s Certification (required).
Active TABC Certification (required).
At least 2–3 years of experience as a server in a busy restaurant or hospitality setting, with the ability to manage large numbers of guests.
Ability to guide and motivate a group of servers while maintaining high service standards.
Clear communication with guests, coworkers, and management, including professionally addressing customer concerns.
Customer-focused approach, anticipating guest needs and addressing issues.
Ability to manage multiple tasks efficiently during busy shifts.
Familiarity with point-of-sale systems and cash handling.
Knowledge of food-safety practices and ability to teach others to follow protocols.
Willingness to collaborate with team members and adapt to changes.
Ability to stand for long periods and carry trays in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays as necessary.

Responsibilities

Lead and supervise a team of servers to support smooth and efficient service during shifts.
Train and mentor new servers on restaurant procedures, customer-service standards, and menu knowledge.
Monitor service quality to ensure prompt, friendly, high-quality service.
Coordinate with kitchen and bar staff to ensure food and beverages are delivered accurately and on time.
Handle customer concerns and complaints professionally and work toward customer satisfaction.
Assign sections and tasks to balance workloads and maintain coverage.
Ensure health, safety, sanitation, and food-safety standards are followed.
Maintain a clean and organized dining area, including tables, utensils, and serving stations.
Assist with inventory management, ordering supplies, and maintaining stock levels.
Support management with opening and closing duties, cash handling, and staff scheduling.