Lead Server
About The Position
The Lead Server oversees daily restaurant operations in a boutique hotel, ensuring exceptional guest service, efficient service flow, and consistent hospitality standards. The role guides and supports the service team, addresses guest needs, and helps maintain a refined dining experience. It also supports front-of-house operations, coordinates with kitchen staff, assists with scheduling and operational tasks, and communicates with hotel management about issues and opportunities for improvement. The work takes place in a boutique hotel restaurant and involves frequent interaction with guests, service staff, and kitchen personnel. The position requires a hands-on leadership approach and flexible scheduling, including weekends and holidays. The hotel operates 24/7, and shifts may vary based on occupancy and season.
Requirements
- Previous restaurant or hospitality experience, preferably in an upscale dining environment.
- Strong leadership, communication, and guest service skills.
- Excellent organizational skills and the ability to manage competing priorities.
- Ability to resolve guest concerns professionally and effectively.
- Knowledge of restaurant operations, food safety, and service standards.
- Flexible availability to work weekends, holidays, and varying shifts as needed.
Nice To Haves
- Prior supervisory or team-lead experience.
Responsibilities
- Supervise daily restaurant service and support front-of-house operations.
- Lead, train, and support service staff to maintain high standards of hospitality.
- Ensure guests receive attentive, personalized, and professional service.
- Address guest inquiries, feedback, and concerns promptly and professionally.
- Coordinate with kitchen staff to ensure timely and accurate food service.
- Assist with staff scheduling, shift assignments, and opening and closing procedures.
- Monitor cleanliness, presentation, and compliance with health and safety standards.
- Support inventory tracking, supply needs, and other daily operational tasks.
- Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
