Lead Server

McLean Affiliates•Simsbury, CT

9d•$19 - $22•Onsite

About The Position

Provides professional, attentive dining service to residents and guests while helping coordinate daily dining room operations. This hands-on position serves as a lead resource for Dining Ambassadors, assists with training and workflow, and helps ensure efficient service, accurate dining records, and a clean, safe, welcoming environment. When assigned, the Lead Server may provide shift coverage during a Dining Services Supervisor's absence. This coverage does not include formal disciplinary, payroll, time-off, or employment-decision authority unless specifically authorized by management.

Requirements

High school diploma, GED, or equivalent experience preferred.
Strong customer service, communication, organizational, teamwork, and problem-solving skills.
Ability to provide clear direction and remain professional when handling resident concerns or service disruptions.
Basic food-handling knowledge and ability to use point-of-sale and scheduling systems.
Ability to work independently while following management direction and established procedures.
Reliable attendance and ability to work a flexible schedule, including evenings, holidays, and one scheduled weekend per month.

Nice To Haves

Minimum of two years of related work experience preferred.
Previous server, shift-lead, trainer, or supervisory-support experience preferred.
Senior living, healthcare, assisted living, independent living, or similar hospitality experience preferred.

Responsibilities

Provide courteous, personalized service to residents and guests, including taking and entering orders, serving meals and beverages, monitoring tables, and responding to resident needs.
Assist with takeout, meal delivery, special events and catering, holiday meals, and other dining functions.
Address routine resident concerns and promptly escalate unresolved service, health, or safety issues to management.
Help coordinate service flow and staff assignments and serve as the primary dining-room resource when assigned.
Train and support Servers and Dining Ambassadors and reinforce established service and performance standards.
Provide designated shift coverage during Supervisor PTO, illness, training, or other absences, including assigned opening, closing, staffing, and call-out responsibilities.
Prepare the dining room for service; stock service areas; set, clear, clean, sanitize, and reset tables; and complete assigned opening, closing, and side work.
Maintain accurate orders, resident dining information, guest charges, and other required records using applicable dining and computer systems.
Maintain supplies and equipment and promptly report shortages, maintenance concerns, accidents, injuries, or unsafe conditions.
Follow food safety, sanitation, infection prevention, allergy, privacy, confidentiality, workplace safety, and department requirements.
Demonstrate professional conduct, dependable attendance, teamwork, and a resident-first approach.
Perform other duties as assigned based on resident and operational needs.