Lead Server - Wildflower Restaurant at Snowbird

POWDR • Snowbird, UT

3d • Onsite

About The Position

The Lead Server manages daily operations at Wildflower Restaurant under the direction of the Restaurant Manager. The role includes developing and evaluating team members, coordinating front- and back-of-house personnel, overseeing service, maintaining restaurant standards, managing inventory and ordering food and supplies, and supporting profitability and guest satisfaction. This is a seasonal, winter-only position at Wildflower, inside the Iron Blosam at Snowbird. The position is expected to start in late November or early December. Shifts vary and may be early morning or late evening, depending on business levels. The employee must be available any day of the week, including weekends and holidays. Employee housing is not available.

The role requires regular interaction with guests and staff, including handling guest concerns professionally and coordinating activity among the dining room, kitchen, and bar. The Lead Server maintains operational and financial records, reviews sales, adjusts staffing based on labor and sales figures, and ensures responsible alcohol service and secure handling of guest information. Work may involve winter conditions, commuting to and from Snowbird, and occasional overnight stays when roads are closed. Physical requirements include lifting up to 25 pounds, carrying service items, standing for long periods, and bending, kneeling, reaching, grasping, and performing repetitive motions.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in a related field; additional related work experience may be substituted for education.
• Two to three years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handler and Alcohol certifications.
• Ability to interact pleasantly with guests and employees and maintain good working relationships across Snowbird departments.
• Strong interpersonal skills, including guest service, listening, oral communication, conflict management, and dispute resolution.
• Competency in reading, writing, and arithmetic, including accurate counting and basic calculations.
• Ability to learn menus and wine lists and demonstrate extensive wine knowledge.
• Proficiency in handling large sums of money.
• Ability to direct staff and address guest issues while coordinating the dining room, kitchen, and bar.
• Strong proficiency in Microsoft Office applications.
• Ability to comply with PCI rules and requirements for privacy, confidentiality, reporting, storage, and disposal of guest personal and financial information; do not disclose such information unless authorized or permitted by policy.
• Knowledge and understanding of PCI DSS and secure handling of guest personal, financial, and credit card information.
• Judgment within policy guidelines and ability to initiate activities within the role’s responsibilities and limitations.
• Understanding of other Snowbird operations.
• Must be able to work any day of the week, including weekends and holidays.
• Must be prepared to stay overnight occasionally if road closures require it.
• Must be able to lift 25 pounds, carry trays and other service items, stand for long periods, and bend, kneel, reach, grasp, and perform repetitive motions.

Responsibilities

• Coordinate and communicate with front- and back-of-house personnel to provide a dining experience that exceeds guest expectations.
• Reward and discipline employees as merited by their performance.
• Assign, oversee, and evaluate employee work performance.
• Recommend employee promotion, transfer, or termination based on performance evaluations.
• Ensure daily appearance and sanitation standards are maintained.
• Maintain safe practices for employees and guests throughout the property.
• Follow state policies and regulations for responsible alcohol service.
• Direct restaurant operations during service and plan and supervise dining-room employees’ work.
• Maintain daily revenue and payroll records and prepare monthly profit-and-loss statements.
• Complete nightly reports and review daily sales.
• Adjust employee scheduling according to labor and sales figures.
• Ensure guest needs are met during meals and handle complaints professionally.
• Manage inventory and order food and supplies.
• Handle, process, maintain, and protect guest personal and financial information in accordance with company policies and PCI requirements.

Benefits

• Ski pass and complimentary ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• 401(k).
• Discounts with POWDR partners.
• Free transportation to work through UTA Bus and Rideshare Vans, Canyon Transportation vans, and Employee Blue Shuttles.

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED